A Study on the Relationship between Consumer Characteristics and Acceptance Intention by Applying Technology Acceptance Model: Focusing on the Use of Unmanned Fitness Center

February 28, 2023  |  Vol.9, No.2  |  PP. 39-49  | PDF

AUTHORS:

Jae Ryul Seo, Department of Sports Guard & martial art, Yewon Art Univ, Korea

KEYWORDS:

Technology Acceptance Model, Consumer Characteristics, Acceptance Intention, Unmanned Fitness Center

Abstract

The purpose of this study is to verify the relationship model between consumer characteristics and acceptance intentions using the technology acceptance model to confirm the growth potential of the unmanned fitness center market and to provide basic data to help find marketing measures suitable for consumer characteristics. To this end, 500 people who continuously use the gym were set as the population, and an online survey was conducted focusing on the Fitness community from August to September 2022. A total of 454 copies were collected, and all of them were encoded and used for research. As a result, first, it was found that innovative consumer characteristics had a positive effect on ease of use and usefulness, but relational consumer characteristics did not. Second, innovative consumer characteristics were found to have a positive effect on acceptance intention, but relational consumer characteristics were found to have a negative effect on acceptance intention. Third, it was found that the ease of use and usefulness of unmanned fitness centers had a positive effect on the intention to accept. This means that consumer characteristics should be considered in the introduction of unmanned Fitness centers, and marketing measures that can be appealed to consumers with innovative characteristics should be sought.

References:

[1] H. J. Choi, T. Y. Cho, Impacts of Hotel Kiosk Service Characteristics on Experience Value,Satisfaction, Use Intention and Word-of-Mouth Effect, Northeast Asia Tourism Research, (2022), Vol.18, No.1, pp.109-128.
DOI: http://dx.doi.org/10.35173/NATR.18.1.06
[2] J. W. Seo, J. Y. Lee, Ethical management of hotel influencing chef’s professional ethics and organizational citizenship behavior: focus on super deluxe hotels in Seoul, Journal of Hospitality & Tourism Studies, (2020), Vol.22, No.1, pp.159-172.
DOI: http://dx.doi.org/10.31667/jhts.2020.2.82.147
[3] J. C. Oh, A Study on Consumers' Intention to Continue Use of Unmanned Stores in the Non-face-to-face Era : Focusing on the Moderating Effect of COVID-19 Social Risk, Journal of Venture Innovation, (2020), Vol.3, No.2 , pp.1-21.
[4] http://www.thegolftimes.co.kr/news/articleView.html?idxno=56206, Nov 22, (2022)
[5] M. J. Kim, A Study on Effect of Unmanned Store System Characteristics and Store Characteristics on Perceived Risk and Intention to Discontinue Use, Hansung University, Master Thesis, (2022)
Available from: http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no= 8a607146a0dffe21ffe0bdc3ef48d419&keyword=%EB%AC%B4%EC%9D%B8%EC%A0%90%ED%8F%AC
[6] J. B. Kim, The Influence of The Environmental Characteristics of Unmanned Stores and The Personal Characteristics of Customers on Consumer Experience, Satisfaction, and Loyalty: Focused on Unmanned Convenience Stores, Dankook University, Doctoral Dissertation, (2021)
[7] S. I. Jung, J. Y. Park, The Technology Acceptance Model on Vein Recognition Payment and Unmanned Store, Journal of Channel and Retailing, (2019), Vol.24, No.1, pp.73-96.
DOI: http://dx.doi.org/10.17657/jcr.2019.1.31.4
[8] H. J. Kim, J. M. Lee, Consumers’ Resistance and Continued Use Intention of Self-service Kiosk, Family and Environment Research, (2020), Vol.58, No.3, pp.401-416.
DOI: http://dx.doi.org/10.6115/fer.2020.029
[9] C. W. Kim, S. H. Shin, A study on the subjectivity of customers using the big blur phenomenon and kiosk introduction, The Journal of the Korea Contents Association, (2019), Vol.19, No.5, pp.268-279.
DOI: https://doi.org/10.5392/JKCA.2019.19.05.268
[10] S. H. Park, G. H. Jung, A study on the influence of consumer innovativeness for smartphone purchase intention: The mediating effect of perceived risk and price sensitivity, Korean Journal of Business Administration, (2016), Vol.29, No.4, pp.575-595.
DOI: https://doi.org/10.18032/kaaba.2016.29.4.575
[11] C. J. Gelderman, W. T. Paul, R. Van Diemen, Choosing selfservice technologies or interpersonal services: The impact of situational factors and technology-related attitudes, Journal of Retailing and Consumer Services, (2011), Vol.18, No.5, pp.414-421.
DOI: https://doi.org/10.1016/j.jretconser.2011.06.003
[12] H. J. Lee, Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions, Journal of Research in Interactive Marketing, (2017), Vol.11, No.3, pp.214-231.
DOI: https://doi.org/10.1108/JRIM-04-2016-0036
[13] J. R. Seo, N. R. Kim, A Study on the Continuous Usage of Sports Gamification Application using by Technology Acceptance Model(TAM), The Korean Journal of Sport, (2016). Vol.14, No.2, pp.83-93.
[14] M. J. Roh, A Study on User Acceptance of Mobile Airline Ticketing Apps Based on Technology Acceptance Model, Journal of the Korean Society of Aeronautical Management, (2015), Vol.13, No.5, pp.69-94.
[15] S. H. Hong, The Criteria for Selecting Appropriate Fit Indices in Structural Equation Modeling and Their Rationales, Korean Journal of Clinical Psychology, (2000), Vol.19, No.1, pp.161-177.
[16] Mikko RÖNKKÖ, Eunseong Cho, An updated guideline for assessing discriminant validity, Organizational Research Methods, (2022), Vol.25, No.1, pp.6-14.
DOI: https://doi.org/10.1177/1094428120968614
[17] S. J. Lee, I. K. Jun, A Study on the Effect of Consumer's Innovation on Sport Wearable Products : Focused on Technology Acceptance Model(TAM), Korea Journal of Sport Management, (2014), Vol.19, No.1, pp.95-108.
[18] T. H. Kim, H. S. Kim, Delivery App Understanding and Acceptance among Food Tech Customers Using the Modified Technology Acceptance Model, Korea Journal of Tourism Research, (2016) Vol.40, No.5, pp.127-144.
DOI: http://dx.doi.org/10.17086/JTS.2016.40.5.127.144
[19] J. E. Collier, S. E. Kimes, Only if it is convenient Understanding how convenience influences self-service technology evaluation, Journal of Service Research, (2013), Vol.16, No.1, pp.39-51.
DOI: https://doi.org/10.1177/1094670512458454
[20] T. J. Kim, Predicting Acceptance Intention of Sports Wearable Device Based on Technology Readiness 2.0 and Acceptance Model, The Korean Journal of Physical Education, (2018), Vol.57, No.3, pp.193-204.
DOI: http://dx.doi.org/10.23949/kjpe.2018.05.57.3.15
[21] S. B. Chun, M. C. Lee, C. W. Lee, Analyzing the Relationship between Lisure Constraints Negotiation and Behavioral Intention of O2O Sports Platform through TAM, The Korean Journal of Physical Education, (2017), Vol.56, No.4, pp.523-535.
DOI: http://dx.doi.org/10.23949/kjpe.2017.07.56.4.35
[22] J. S. Bae, I. S. Yeo, B. G. Im, K. B. Suh, D. Y. Won, The Effects of Technology Acceptance Model(TAM) in Sports Field: A Meta-analysis, Korean Journal of Sport Science, (2017), Vol.28, No.1, pp.81-90.
DOI: http://dx.doi.org/10.24985/kjss.2017.28.1.81

Citations:

APA:
Seo, J. Y. (2023). A Study on the Relationship between Consumer Characteristics and Acceptance Intention by Applying Technology Acceptance Model: Focusing on the Use of Unmanned Fitness Center. Asia-pacific Journal of Convergent Research Interchange (APJCRI), ISSN: 2508-9080 (Print); 2671-5325 (Online), KCTRS, 9(2), 39-49. doi: 10.47116/apjcri.2023.02.04

MLA:
Seo, Jae Ryul, “A Study on the Relationship between Consumer Characteristics and Acceptance Intention by Applying Technology Acceptance Model: Focusing on the Use of Unmanned Fitness Center.” Asia-pacific Journal of Convergent Research Interchange, ISSN: 2508-9080 (Print); 2671-5325 (Online), KCTRS, vol. 9, no. 2, 2023, pp. 39-49. APJCRI, http://fucos.or.kr/journal/APJCRI/Articles/v9n2/4.html.

IEEE:
[1] J. Y. Seo, “A Study on the Relationship between Consumer Characteristics and Acceptance Intention by Applying Technology Acceptance Model: Focusing on the Use of Unmanned Fitness Center.” Asia-pacific Journal of Convergent Research Interchange (APJCRI), ISSN: 2508-9080 (Print); 2671-5325 (Online), KCTRS, vol. 9, no. 2, pp. 39-49, February 2023.